Indoor coverage remains a significant problem for mobile and Wi-Fi networks, problems that small cells and other solutions are expected to help remedy. According to data generated by Technicolor, perhaps 60 percent of reported Wi-Fi problems are remedied by moving either an access point or a base station.
That might also imply that up to 60 percent of Wi-Fi problems can be solved by using a small cell remedy. Possibly 35 percent of Wi-Fi problems, though, seem to created on signal interference issues or congestion on the actual Wi-Fi channel being used by a customer.
That problem can be fixed if the access provider has a way of adjusting channels automatically, without some action by the user. In addition to higher satisfaction, that also should lead to fewer inbound contacts to customer service personnel, which also then should lower customer service costs and churn.
Greater use of internet of things will increase the importance of indoor coverage. In the past, a customer with a reception problem (mobile or Wi-Fi) could just move locations. That will not be the case for all internet of things devices, which might well be stationary.
The “move closer to the window” or “go outside” approach will not work, in such cases.
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